What counts as an emergency AC fix for homeowners?

An emergency AC fix is any cooling problem that threatens safety, risks property damage, or makes the home unlivable during extreme heat. The most common trigger is a total loss of cooling when outdoor temps are high or when infants, older adults, or medically fragile people are in the home. We regularly handle urgent calls across the Potomac area with 24/7 availability. Comfort Family members receive priority response with no emergency dispatch fees and a guaranteed same-day or 24-hour window depending on plan.

Call for emergency help right away if you notice:

• No cooling at all during very hot weather
• Water leaking indoors from the air handler or ceiling
• Electrical burning smell, smoke, or a tripped breaker that won’t hold
• Ice on refrigerant lines with dripping water or rapid short-cycling
• Loud grinding, screeching, or banging from the outdoor or indoor unit
• Warm air only plus rising indoor humidity causing wall or floor damage

If you detect burning odors or smoke, shut off power at the breaker and do not restart the system.

Updated: 2026-09-14

Need help in Potomac, IL? Call 217-247-4108 or book online. "Received great service, very responsive for emergency service. Could not be happier!" — Barbara B.