What Is Considered an HVAC Emergency for Homeowners?

An HVAC emergency is a sudden failure or safety risk that cannot wait. For homeowners, this includes no heat, no cooling during extreme temperatures, burning smells or smoke, electrical sparking, or fast water leaks at the indoor unit or boiler. We provide 24/7 emergency service with no additional after-hours fee in Champaign and nearby areas. Comfort Family members get priority: Blue plan guarantees service within 24 hours. Orange plan guarantees same-day service.

• If you see smoke or sparks, turn the system off at the breaker.
• Check thermostat settings and the filter. Note any error codes.

Updated: 2025-11-24

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